Job: Financial Aid Officer

Financial Aid Officer
Kaplan Division: Kaplan University
City: Orlando
State/Province: Florida Position Type Full Time
Job Level: Entry Level

Job Description
Purpose of the Job/Principal Responsibilities:

Financial Aid Officers assist Kaplan University students in all aspects of the financial aid process and help ensure that the school receives financial aid funds in a timely fashion.

Typical activities for a Financial Aid Officer include:

*Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers and making outbound calls for various purposes
*Assist students in all aspects of the financial aid process by delivering accurate, up-to-date information in a calm, polite, professional demeanor
*Follow up with Prospective and Continuing Students via e-mail, message board, i-mail, telephone, chat, and various other communication methods
*Perform complex financial aid processes, such as creating estimated award letters, clearing C-Codes, performing verifications, and dealing with overlapping loans period, transfer credits, repackage aid for a new award year, determine student eligibility, etc.
*Acquire, enter, edit, and update Student Data in various internal and external systems
*Attend required training sessions
*Follow all Standard Operating Procedures
*Meet assigned productivity goals
*Various other duties as assigned by Senior Financial Aid Officers, Assistant Directors, the Director, or the Vice President in charge of Financial Aid

A Financial Aid Officer's breakdown of activities varies depending on the team to which he/she is assigned, the current needs of the Department, and the discretion of the Assistant Director.

Experience Required:

*Bachelor's Degree preferred; Associates Degree required OR must be currently enrolled in an accredited Bachelor's Degree program
*Strong Analytical and Critical Thinking Skills

Position Requirements /Scope of the Job/ Skills Required:

*Must be able to work some evening and weekend shifts
*Ability to answer complicated student financial aid questions accurately and in detail
*Ability to deliver outstanding customer service by telephone, e-mail, and other media
*Ability to follow processes, work effectively on a team, and maintain a positive attitude
*Excellent Communication skills, both written and oral.
Measurement of Success:
Financial Aid Officers will be evaluated based on (a) ability to meet accuracy and productivity goals; (b) ability to deliver outstanding customer service; (c) ability to work effectively on a team, both within and across Kaplan University departments; and (d) attitude and enthusiasm.