Job: Club Concierge Supervisor

Responsible for training and supervising Concierge staff. Ensures that all requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate with a world-class hotel. Provides knowledgeable and comprehensive information about hotel and surrounding area, including restaurants, attractions, transportation, and recreational activities. Presents and coordinates “Benvenuto” orientation session for new arrivals. Develops and maintains a database detailing such services and appropriate contact personnel. Networks with the providers of leisure, dining, and transportation companies to promote exceptional working relationships. Promotes hotel food and beverage facilities and recreational activities. Maintains excellent condition of Club Concierge area and oversees the provision Club Lounge food and beverage service.

* Excellent communication skills – oral and written
* Outstanding guest relations skills
* Minimum two years experience as a Concierge in a similar quality hotel
* Minimum one year supervisory experience
* Extensive and thorough knowledge of the local area including restaurants, attractions, and shops
* Able to work a flexible schedule, including weekends and holidays